Shipping policy

At Sivonna, we are committed to delivering your ribbons safely and on time. All orders are shipped from the United Kingdom with free worldwide shipping. Please review our shipping details below.

Order Processing

All orders are processed within 2–4 business days (excluding weekends and holidays). Ribbons are carefully inspected and packed rolled — never folded — to preserve texture and prevent creasing during transit. You will receive a confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times

  • United Kingdom: 3–5 Business Days
  • Europe: 5–10 Business Days
  • North America: 7–14 Business Days
  • Oceania: 7–14 Business Days
  • Rest of World: 7–17 Business Days*

*Regional exceptions and postal constraints may apply.

Free Worldwide Shipping

All orders ship free, regardless of destination or order size. No minimum purchase required.

Delivery Guarantee

We guarantee that all orders will be delivered to your doorstep. Every shipment includes a tracking number so you can monitor your package from our UK studio to your door. If your order has not arrived within the estimated delivery window, please contact us and we will resolve the issue promptly.

Order Tracking

Once your order ships, you will receive an email with your tracking number. You can use this number to check the status of your delivery at any time.

International Shipping

We ship to most countries worldwide from the United Kingdom. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices.

Packaging

Every ribbon roll is packed individually to prevent tangling and texture damage. Rolls are shipped in protective packaging to ensure they arrive in the same condition they left our studio. For bulk and wholesale orders, ribbons are grouped by style and secured for safe transit.

Lost or Delayed Packages

If your package appears lost or is significantly delayed beyond the estimated delivery time, please email us at support@sivonna.com with your order number. We will work with the shipping carrier to locate your package or arrange a replacement shipment.

Incorrect Address

Please ensure your shipping address is accurate and complete when placing your order. Sivonna is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible and we will do our best to update the address before dispatch.

Contact Us

For any shipping-related questions, please reach out to us at support@sivonna.com.