
ELEMENTS
CANCELLATION POLICY
To ensure the swift delivery of our pieces, our fulfillment team initiates the curation process immediately upon order placement. Once a signature is submitted and the order is confirmed, we are unable to facilitate cancellations or modifications. For any inquiries regarding your acquisition, please contact our team via support@sivonna.com or our official social channels. We commit to a formal response within one business day.
LOGISTICS & TRACKING
All pieces are dispatched within 24 hours. Due to technical synchronization with our global logistics partners, tracking numbers may require 1 — 4 days to activate within the system.
Please note: By the time you receive your automated shipping confirmation email, your package has already been in transit for a significant duration.